Michael A. Stobaugh

After getting conflicting information from SS agents regarding my full retirement benefits and your ineligibility for same, I contact Ms. Bustos to see if she could intervene and help me understand and correct the matter. Within two weeks I was contacted by her team member who requested more info and then set about getting an inquiry started. Less than two weeks after that I got a call from the SS administration. THAT agent had looked into the problem, sorted it out, and gave me the good news that I was eligible, when, and the criteria I have to meet to make it happen. Ms. Bustos got me the correct info within a month, after 3 years of wrangling on my own!

Michael A. Stobaugh, Bartonville